FAQ

Here you will find frequently asked questions about the operation, installation and use of our NEXENTRO products.

Philips Hue

How do NEXENTRO actuators operate using Philips HUE Bridge?

In order that NEXENTRO actuators can operate with Philips Hue Bridge, the NEXENTRO actuators have first to be introduced into the Philips Hue Bridge Zigbee network. To do this, the NEXENTRO actuators have to be set to pairing mode. Brand new NEXENTRO actuators will automatically go into pairing mode for 60 seconds after being attached to the power supply.
Alternatively, the pairing mode can be activated via the NEXENTRO Config App. This is done via the “Join Network” button. The NEXENTRO actuators are integrated into the Philip Hue Bridge system with the Philips Hue App via the lamp settings under “Add Lamp”.
NEXENTRO actuators which are added to the network can be integrated into rooms, zones and routines just like any other Hue Bridge compatible product. For the purpose of identifying individual actuators, device names can be changed accordingly within the lamp settings of the Philips Hue App.
The operation of the NEXENTRO actuators is carried out as normal over the Phips Hue App. An exception to the rule is the blind actuator. This can be introduced into the Philips Hue Bridge and take over routing functions, but it cannot be operated by the Hue Bridge as it does not currently send out control commands to the blinds. This means at this moment in time, the blind actuator can only be operated via NEXENTRO push-button interfaces that have been properly introduced into the same system
Note: At the moment, the blind actuator and the push button interface are not displayed in the Philips Hue system, even if they have been integrated into the system.
(Status September 2020).

 

How to delete NEXENTRO devices from the Zigbee network after factory reset?

  1. Find the NEXENTRO device to be deleted in the Philips Hue App under “Settings” -> “Lamp settings”.
  2. Enter the settings of the NEXENTRO device in the Philips Hue App by clicking on the “i” next to the NEXENTRO device to be deleted.
  3. Press the “Delete Device” button to remove the NEXENTRO device from the Philips Hue network.
  4. Confirm the deletion

Amazon Echo

How do NEXENTRO actuators operate using Amazon Echo Plus?

In order that NEXENTRO actuators can operate with Amazon Echo plus, the NEXENTRO actuators have first to be introduced into the Echo Plus Zigbee network. To do this, the NEXENTRO actuators have to be set to pairing mode.
Brand new NEXENTRO actuators will automatically go into pairing mode for 60 seconds after being attached to the power supply. Alternatively, the pairing mode can be activated via the NEXENTRO Config App. This takes place via the “Join Network” button. The NEXENTRO actuators can then be connected to the Amazon Alexa system either by voice command “Search my devices” or directly over the Alex App via the command “add devices” -> “other”.
NEXENTRO actuators which are added to the network can be integrated into groups and routines just like any other Alexa compatible product. For the purpose of identifying individual actuators, device names can be changed accordingly within the device settings of the Alexa App. The operation of the NEXENTRO actuators is carried out as usual, either by voice command or over the Alexa App. An exception to the rule is the blind actuator which at this moment in time can only be operated per voice command (status September 2020).

 

Why can’t my NEXENTRO devices be connected to my Amazon Echo Plus Zigbee network?

If adding NEXENTRO devices to a Zigbee network on the Amazon Echo Plus fails, it may be because Philips Hue lamps are blocking them from joining.
To connect the NEXENTRO devices to this Zigbee network, all Philips Hue lamps in the Zigbee network must be disconnected from the mains and then the connection process must be repeated. After the NEXENTRO devices have successfully joined the Zigbee network, the Philips Hue lamps can be reconnected to the mains.
(status April 2021)

 

How to delete NEXENTRO devices from the Zigbee network after factory reset?

  1. Find the NEXENTRO device to be deleted in the Amazon Echo App under “Devices” -> “All Devices”.
  2. Enter the settings of the NEXENTRO device in the Alexa App by clicking on the device.
  3. Press the recycle bin icon to delete the NEXENTRO device from the Amazon Echo Plus network.
  4. Confirm the deletion.

Ikea Home Smart

How do NEXENTRO actuators operate using IKEA Home Smart?

In order that NEXENTRO actuators can operate with IKEA Home Smart, the NEXENTRO actuators have first to be introduced into the Ikea Gateways Zigbee network. To do this, the NEXENTRO actuators have to be set to pairing mode.
Brand new NEXENTRO actuators will automatically go into pairing mode for 5 minutes after being attached to the power supply. Alternatively, the pairing mode can be activated via the NEXENTRO Config App. This is done via the “Touchlink” button. In using Touchlink, the NEXENTRO actuators can be integrated into the IKEA Home Smart System. To do this, the desired control unit must be held at a maximum distance of 5 cm from the NEXENTRO actuator so as to be connected and at the same time, the coupling button on the control unit must be pressed until the IKEA Home Smart App displays that the coupling was successful. NEXENTRO actuators which are added to the network can be integrated into rooms or timers just like any other IKEA Home Smart compatible product.
For the purpose of identifying individual actuators, device names can be changed accordingly within the IKEA Home Smart App. The operation of the NEXENTRO actuators is carried out as usual, either via the IKEA Home Smart App or existing control panels. An exception to the rule is the blind actuator. This cannot be operated via the IKEA Home Smart Gateway as it does not currently send out control commands compatible with the NEXENTRO blind actuator. This means that at the moment, the blind actuator can only be operated either via NEXENTRO push-button interfaces or the IKEA Home Smart Roller Blind Remote Control (status September 2020).

 

How to delete NEXENTRO devices from the Zigbee network after factory reset?

  1. Find the NEXENTRO device to be deleted in the IKEA Home Smart App under “Manage lighting”.
  2. Enter the settings of the NEXENTRO device in the Home Smart App by clicking on the three dots next to the device to be deleted.
  3. Press the “Remove” button to remove the NEXENTRO device from the IKEA Home Smart network.
  4. Confirm the removal.

 

Why does the colour temperature setting on TRÅDFRI lamps not work correctly?

The setting of the colour temperature on the Tradfri lamp when using the push-button is not possible in either direction of the colour temperature. This is because the control commands of the push-button interface have not been correctly implemented by the Tradfri lamp.
Note: However, the colour temperature of a Tradfri lamp can be adjusted using a gateway, such as Alexa or Philips Hue, as the Tradfri lamp correctly implements the control commands used by the gateways.
The following operations are possible via the push-button:

  • Switching on the Tradfri lamp to the set brightness and colour temperature before switching it off.
  • Switching on the Tradfri lamp to the saved stored values for brightness and colour temperature (parameter “Switch-on behaviour” in the NEXENTRO Config App)
  • Dimming Tradfri lamps
  • Calling up and saving scenes (brightness and colour temperature)

(Status February 2021)

 

Why does the colour temperature setting on TRÅDFRI lamps not work correctly?

With the DALI TW control unit, setting the colour temperature of TRÅDFRI lamps will only work in the direction of cool white, as the colour temperature commands sent by the DALI TW control unit are not interpreted correctly.
Note: However, the colour temperature of a TRÅDFRI lamp can be adjusted using a gateway, such as Alexa or Philips Hue, as the Tradfri lamp correctly implements the control commands used by the gateways.
The following functions are performed correctly:

  • Switching on the TRÅDFRI lamp to the set brightness and colour temperature before switching it off.
  • Switching on the TRÅDFRI lamp to the saved stored values for brightness and colour temperature (parameter “Switch-on behaviour” in the NEXENTRO Config App)
  • Dimming TRÅDFRI lamps

(Status February 2021)

Wibutler

How do NEXENTRO actuators operate using Wibutler?

In order that NEXENTRO actuators can operate with Wibutler, the NEXENTRO actuators have first to be introduced into the Wibutler Gateways Zigbee network.
To do this, the NEXENTRO actuators have to be set to pairing mode. Brand new NEXENTRO actuators will automatically go into pairing mode for 60 seconds after being attached to the power supply.
Alternatively, the pairing mode can be activated via the NEXENTRO Config App. This is done via the “Join Network” button.
The integration of NEXENTRO actuators into the Wibutler system is currently done using the Wibutler App via Settings → More → Wireless networks → Zigbee → EZ mode → Activate EZ mode. NEXENTRO actuators which are added to the network can be integrated into various profiles and controls as with any other Wibutler compatible product.
For the purpose of identifying individual actuators, device names can be changed accordingly within Wibutler App. The operation of the NEXENTRO actuators is carried out as normal over the Wibutler App. An exception to the rule is the blind actuator. This can be introduced into the Wibutler system, but it cannot be operated by the Wibutler as it does not currently send out control commands to the blinds. This means at this moment in time, the blind actuator can only be operated via NEXENTRO push button interfaces that have been properly introduced into the same system (Status September 2020).

 

How to delete NEXENTRO devices from the Zigbee network after factory reset?

  1. Find the NEXENTRO device to be deleted in the wibutler App under “Configuration” in devices.
  2. Enter the settings of the NEXENTRO device in the wibutler App by clicking on the device to be deleted.
  3. Continue via the three points in the top right.
  4. Press the button “Delete device” to remove the NEXENTRO device from the wibutler network.
  5. Confirm the deletion

Smart Home by Hornbach

How can the NEXENTRO actuators be operated by a Smart Home by Hornbach gateway?

In order for the NEXENTRO actuators to function with a Hornbach gateway, the NEXENTRO actuators need at first to be introduced to Hornbach’s gateway’s designated Zigbee network.
To fulfil this purpose, NEXENTRO actuators have to be set to the pairing mode. Brand-new NEXENTRO actuators automatically go into pairing mode for a period of 60 seconds after connection is made to the mains supply.
The pairing mode can be alternatively activated using the NEXENTRO Config App. This is done via the “Join Network” button.
Connecting the NEXENTRO actuators with the Hornbach gateway system follows over the Smart Home by Hornbach app via ‘+’. → Basic: ‘Device’ → ‘Device type’ → select a device listed in the app which can be connected to the gateway via Zigbee, e.g. ‘Hue White Ambiance E27’.
At the moment, the Smart Home by Hornbach app shows that the NEXENTRO products found, as being ‘In Test Phase’. Nevertheless, NEXENTRO actuators can be controlled as with any other Smart Home by Hornbach product that is compatible and can be integrated into groups and advanced rules. One exception though is the blind actuator, which cannot be integrated into advanced rules. At this point in time, all NEXENTRO actuators cannot be integrated into rules from templates.
For improved identification of the individual devices, the device names can be changed in the device settings of the Smart Home by Hornbach app.

Notice: Although the push-button interface is displayed in the Smart Home by Hornbach app, it cannot be operated, configured or integrated into rules via the app.
(Status May 2021)

 

How to delete NEXENTRO devices from the Zigbee network after factory reset?

  1. Find the NEXENTRO device to be deleted in the Smart Home by Hornbach App under ‚Devices‘.
  2. Enter the settings of the NEXENTRO device in the Smart Home by Hornbach App by clicking on the device to be deleted.
  3. Continue by clicking on the three dots symbol at the top right.
  4. Press the “Remove” button to remove the NEXENTRO device from the network.
  5. Confirm the removal.

homee

How do NEXENTRO actuators operate using homee gateway?

In order that NEXENTRO actuators can work together with a homee gateway, the homee Brain Cube has to be complemented with the homee Zigbee Cube.
First of all, the NEXENTRO actuators have to be integrated with the Zigbee network of the homee gateway, to do this, the NEXENTRO actuators must be set to pairing mode. Brand new NEXENTRO actuators will automatically go into pairing mode for 60 seconds after being attached to the power supply. Alternatively, the pairing mode can be activated via the NEXENTRO Config App. This is done via the “Join Network” button.
The integration of the NEXENTRO actuators into the system is done with the homee app via the ZigBee gateway under ‘Devices’ → ‘+’ → ‘Other’ → ‘Other Zigbee device’ → ‘Start the connection’.
The NEXENTRO actuators that have been added to the network can be integrated into groups and automations, just like any homee compatible device.
For better identification of the individual actuators, the device names can be changed within the product settings of the homee app.
The NEXENTRO actuators are operated as normal via the homee app.
One exception is the venetian blind actuator, which cannot be controlled directly via the homee app. This requires a NEXENTRO push-button interface that has been properly introduced into the same network. The venetian blind actuator can be introduced into the homee gateway and is displayed in the homee app, but it can only perform routing functions.

Note: Currently, the push-button interface is not displayed in the homee gateway, even though they have been integrated into the system.
(Status January 2021)

 

The homee App reports that the connection has failed.

This message may appear if several NEXENTRO devices are to be connected one after the other to the homee gateway. The NEXENTRO device has joined the network but is not displayed in the homee App.
In this case, carry out the following steps:

  1. Remove the NEXENTRO device from the network. To do this, either select “Leave Network” in the NEXENTRO Config App under “Settings” or perform a factory reset.
  2. Briefly disconnect the Homee Zigbee Cube from the homee Brain Cube and then reconnect.
  3. Initialise the steps for connecting to the homee gateway again.

 

How to delete NEXENTRO devices from the Zigbee network after factory reset?

  1. Find the NEXENTRO device to be deleted in the homee app under “Devicess”.
  2. Enter the settings of the NEXENTRO device in the homee App by clicking on the three vertical dots next to the device.
  3. Proceed via ‘Delete’.
  4. Confirm the deletion.

TaHoma

How do NEXENTRO actuators operate using TaHoma Switch?

In order that NEXENTRO actuators can operate with TaHoma Switch, the NEXENTRO actuators have first to be introduced into the TaHoma Switch Zigbee network. To do this, the NEXENTRO actuators have to be set to pairing mode. Brand new NEXENTRO actuators will automatically go into pairing mode for 60 seconds after being attached to the power supply. Alternatively, the pairing mode can be activated via the NEXENTRO Config App. This is done via the “Join Network” button. The NEXENTRO actuators are integrated into the TaHoma Switch system with the TaHoma by Somfy App under “My Home”→ ‚My products*‘ → ‚Add an equipment‘ → ‚Lighting & plugs‘ → ‚Other Zigbee light or remote control‘ → ‚QR code is missing or illegible?‘‘ →Open the Zigbee network in insecure mode. Just like any compatible TaHoma Switch product, the NEXENTRO actuators which are added to the network can be controlled and integrated into rooms and scenarios. To allow for better identification, the device names of the individual actuators can be edited in the TaHoma using the Somfy app. The NEXENTRO actuators are operated as usual via the TaHoma using the Somfy app.

Note: Even if they have been integrated into the system, the Blind Actuator and the Pushbutton Interface are currently not displayed in the TaHoma Switch. The colour temperature cannot be set via the DALI TW Converter using the Somfy app in the TaHoma.
(Status August 2021)

Config App

Why do you need the NEXENTRO Config App?

The NEXENTRO Config App is essential for the assignment of inputs of Zigbee devices to further actuators in a Zigbee network.
The NEXENTRO Config App also offers the following functions:

  • Perform device settings quickly and comfortably, for example minimum brightness, switch-on behaviour or Venetian blind moving time
  • Assign names to the NEXENTRO devices to be able to identify them more easily based on the function or the installation location in the NEXENTRO Config App
  • Perform Firmware updates when new functions are available.
  • Perform a factory reset of NEXENTRO devices, for example for a system change

Note: All brand-new NEXENTRO devices automatically go into pairing mode for 60 seconds after being attached to the power supply without the need of the NEXENTRO Config App. They can be directly connected to various Zigbee 3.0 systems and controlled via the Zigbee systems.

 

How to couple a NEXENTRO device to a smartphone or tablet via Bluetooth

The NEXENTRO Config App must be installed on the smartphone or tablet and Bluetooth must be activated.
Calling-up the NEXENTRO Config App starts the device search.
After switching on the mains voltage at the NEXENTRO devices, they are in coupling mode for Approx. 1 minute.
The NEXENTRO Config App displays all found devices that are added to registered devices via the PLUS.

Note: Coupling with devices registered in the App is possible at any time if you are within range of the registered NEXENTRO devices.

 

How to reset a NEXENTRO device to factory settings

Using the NEXENTRO Config App:

  1. Select a device in the App from the list of registered devices.
  2. Open “Settings” of the device.
  3. Select “Factory reset”.
  4. Confirm Reset to factory settings. A factory reset is performed.

 

How to delete the assignment of a NEXENTRO device to a Zigbee network

If only the assignment to a Zigbee network is deleted, this is most convenient with the NEXENTRO Config App.
Alternatively, this can also be done with a factory reset. However, this resets other settings, see “How to reset a NEXENTRO device to factory settings?”
Using the App:

  1. Select a device in the App from the list of registered devices.
  2. Open “Settings” of the device.
  3. Select “Leave network”. The device deletes the connection to a Zigbee network, all other settings and the Bluetooth coupling with the App are retained.

 

How to delete existing Bluetooth couplings of NEXENTRO devices in the smartphone after factory reset

Android operating system

With Android smartphones or tablets, a device can reconnect directly to the App after a factory reset, without deleting the Bluetooth coupling from the smartphone settings.
To permanently delete a NEXENTRO device, the Bluetooth coupling can be deleted as follows:

  1. Open “Settings” of the Android device.
  2. Then open the Bluetooth settings via “Connections” -> “Bluetooth”.
  3. Search for the NEXENTRO device and select the cog wheel next to the device.
  4. Select “Decouple”.

If the device is removed from the Bluetooth list, the operation was successful.

Operating system iOS

For iOS smartphones or tablets, the Bluetooth coupling in the iOS device must be deleted after a factory reset so that a connection between a NEXENTRO device and the NEXENTRO Config App is possible again. This works as follows:

  1. Open “Settings” of the iOS device.
  2. Then open the Bluetooth settings via “Connections” -> “Bluetooth”.
  3. Search for the NEXENTRO device and select the “i” next to the device.
  4. Select “Ignore the device”.

If the device is removed from the Bluetooth list, the operation was successful. A new connection to the desired NEXENTRO device is possible via the NEXENTRO Config App.
Note: If a NEXENTRO device was accidentally removed from the Bluetooth list, a new coupling request in the NEXENTRO Config App will automatically occur when this device is used again.

 

How to connect two brand-new NEXENTRO devices to each other without a gateway

For a NEXENTRO actuator to be controlled by another NEXENTRO device, both devices have to be in the same network. For example, should a NEXENTRO dimming actuator be operated via the NEXENTRO push-button interface, the coupling of both devices takes place with the help of the NEXENTRO Config App.

  1. Coupling devices with the NEXENTRO Config App
    Firstly, both devices have to be coupled via Bluetooth with the NEXENTRO Config App.
  2. Creating the Zigbee network and adding a device
    The push-button interface, for example, via the function call “Create Network” in the App create a Zigbee network that is open for other devices.To add the dimming actuator to the Zigbee network it must be set to the coupling mode. This can be done by switching on the mains voltage or via the function “Join Network” in the NEXENTRO Config App. After a successful search, the dimming actuator joins the open NEXENTRO network. This operation can be done in the same way for all Zigbee 3.0 devices and lamps
    Note: Remember the device with which you created the NEXENTRO network. Only this device can be used to integrate additional devices into the NEXENTRO network.
  3. Connecting push-button interface and dimming actuator

To connect the push-button interface with the dimming actuator, the inputs of the push-button interface are configured first. After confirmation of the configuration, the push-button interface automatically searches for devices of the Zigbee network and displays these in a list. Now the dimming actuator can be connected or disconnected at the desired input by selecting it from the list. This operation can be done in the same way for all Zigbee 3.0 devices and lamps.

 

How to extend an existing Zigbee network of NEXENTRO devices by another brand-new NEXENTRO device

Note: Other devices can be integrated in the Zigbee network via the NEXENTRO device with which you created the Zigbee network.

  1. Starting the search for new devices In the NEXENTRO Config App the device is selected with which the Zigbee network was created. With an actuator (e.g. dimming actuator), the search for new devices starts immediately. With the push-button interface, the search for new devices starts after the configuration of the inputs has been confirmed.
  2. New NEXENTRO device: Starting the search for the open Zigbee network The new NEXENTRO device can be set to the coupling mode by either switching on the mains voltage or if this is already done, in the NEXENTRO Config App via the function selection “Join Network”. In coupling mode, the new device searches for an open Zigbee network and joins it.
  3. Connect devices.

To connect the devices to each other, the new device is selected from the list of found devices. The connection is successful.

 

How to extend an existing Zigbee network of NEXENTRO devices by a brand-new lamp

Note: Other devices can be integrated into the NEXENTRO network via the device with which you created the NEXENTRO network.

  1. Starting the search for new devices
    In the NEXENTRO Config App the device is selected with which the Zigbee network was created. With an actuator (e.g. dimming actuator), the search for new devices starts immediately. With the push-button interface, the search for new devices starts after the configuration of the inputs has been confirmed.
  2. Lamp: Starting the search for the open Zigbee network
    The search for an open Zigbee network is started by switching on the voltage at the lamp. The lamp automatically joins the found network and is displayed in the list of found devices for all suitable NEXENTRO devices of the network.
  3. Connecting a lamp with a NEXENTRO device of the network

To connect a device and lamp, select the lamp from the list.
The lamp is connected to a NEXENTRO device.

 

How to integrate a non-NEXENTRO transmitter into a Zigbee network of NEXENTRO devices and to connect it to a Zigbee device

A non-NEXENTRO transmitter can only be integrated into a Zigbee network if the Zigbee transmitter can independently search for and join an open Zigbee network.

  1. Setting the Zigbee transmitter to coupling mode
    To integrate the Zigbee transmitter into the existing Zigbee network, the search for open networks is first started at the transmitter.
  2. NEXENTRO Config App: Starting the device search
    In the NEXENTRO Config App the device is selected with which the network was created. With a NEXENTRO actuator e.g. dimming actuator, the search for a new device starts immediately. If the NEXENTRO network was created with a push-button interface, the search for new devices is started after confirming the configuration of the inputs. During this time the network is open and the transmitter can join the Zigbee network.
  3. Connecting transmitters and Zigbee devices

Lamp: Once the transmitter has joined the network, it can e.g. be connected to a lamp in the network. To do this, use Touchlink to teach-in the lamp to the transmitter, see the transmitter’s instructions.
NEXENTRO actuator: In the App, select “Enable Touchlink” for the NEXENTRO actuator and then connect the transmitter to the actuator via Touchlink.

 

 

How to add new NEXENTRO devices to a Zigbee network if the NEXENTRO device used to create the Zigbee network no longer exists

In this case no new device can be added to the Zigbee network. The devices in the Zigbee network must be removed from the network one by one and a new Zigbee network set up.
The following options are available for removing NEXENTRO devices from the NEXENTRO network:
In the NEXENTRO Config App: Select the “Leave network” function.

Lidl Silvercrest Gateway

How do NEXENTRO actuators operate using Lidl Silvercrest gateway?

In order that NEXENTRO actuators can operate with Silvercrest gateway “Zigbee Smart Home”, the NEXENTRO actuators have first to be introduced into the Silvercrest Zigbee network.
To do this, the NEXENTRO actuators have to be set to pairing mode. Brand new NEXENTRO actuators will automatically go into pairing mode for 60 seconds after being attached to the power supply.
Alternatively, the pairing mode can be activated via the NEXENTRO Config App. This is done via the “Join Network” button.
The NEXENTRO actuators are integrated into the Lidl “Zigbee Smart Home” system with the Lidl App under “+ Add”.
NEXENTRO actuators which are added to the network can be integrated into “Rooms” and “Scenario” just like any other Lidl “Zigbee Smart Home” compatible product.
For the purpose of identifying individual actuators, device names can be changed accordingly within the settings of the Lidl App.
The operation of the NEXENTRO actuators is carried out as normal over the Lidl App. An exception to the rule is the venetian blind actuator. This can be introduced into the Silvercrest gateway and take over routing functions, but it cannot be operated by the Silvercrest gateway as it does not currently send out control commands to the venetian blinds. This means at this moment in time, the venetian blind actuator can only be operated via NEXENTRO push-button interfaces that have been properly introduced into the same system.

Note: At the moment, the venetian blind actuator and the push button interface are not displayed in the Lidl App, even if they have been integrated into the system. (Status September 2020)

 

How to delete NEXENTRO devices from the Zigbee network after factory reset?

  1. Find the NEXENTRO device to be deleted in the Lidl app under “Home” -> “All Devices”.
  2. Enter the settings of the NEXENTRO device in the Lidl app by clicking on the device.
  3. Continue via the pencil icon (top right).
  4. Press the “Remove Devices” button to remove the NEXENTRO device from the network.
  5. Confirm the removal.

NEXENTRO push button interface

What is the purpose of the NEXENTRO push button interface?

The push button interface is responsible for the direct radio control of actuators, lamps, lights and blinds. Usually, this is done in combination with an existing network belonging to the gateway of one of the many manufacturers. Therefore, it represents an additional control point within a Zigbee network.
Here, the NEXENTRO push-button interface is first introduced to an existing Zigbee network and is then connected to the appropriate devices using the NEXENTRO Config App.
Network access is the same as for the NEXENTRO actuators, however not all gateway apps display the push button interface. Should the access be successful then the NEXENTRO App will show the devices to which the interface can be connected to.

 

Why is it sometimes necessary to operate twice before a device or lamp responds?

If several lamps in a group are operated by different devices, it is possible that the lamps have different switching states and are synchronised when first operated, e.g. all are switched off.
Whether it is switched on or off depends on the switching status of a so-called reference lamp. With actuators, this “reference lamp” is always the own switching state, with the push-button interface this is a lamp connected to the push-button interface or an actuator connected to the push-button interface.
In this case, it may therefore be necessary to operate twice before the lamps in a group have the desired switching state.
When dimming, it can happen that only a double actuation leads to the desired result as the dimming direction changes with every new long actuation.

Device configuration

How to reset a NEXENTRO device to factory settings

Using the “Prog.” button:
Not possible with the push-button interface, as the push-button interface has no “Prog.” button.

  1. The load of the actuator must be switched off. Press the “Prog.” button for more than 20 seconds until the LED flashes red and green alternately.
  2. Within 10 seconds, release the “Prog.” button and press it again briefly (for less than 1 second).
  3. The LED flashes more slowly alternating between red and green. The operation was successful and the machine is reset to factory settings

By interrupting the power supply:
No complete reset to factory settings is carried out, only all Zigbee and Bluetooth connections are deleted. The assigned name and the set parameters are retained.
To start the operation, the power supply is switched on and off several times. The pause between two switching operations must not be longer than 2 seconds.
Prerequisite: Power supply is switched off.

  1. Switch the power supply as follows: On -> Off -> On -> Off -> On -> Off -> On
  2. The load is switched once or Venetian blinds move briefly in both directions. The connection to the Zigbee and Bluetooth network is deleted.

Note: To couple the actuator with the NEXENTRO Config App again, first delete it from the NEXENTRO Config App and, for iOS devices, also delete it from the list of coupled Bluetooth devices.

 

How to add new NEXENTRO devices to a Zigbee network if the NEXENTRO device used to create the Zigbee network no longer exists

In this case no new device can be added to the Zigbee network. The devices in the Zigbee network must be removed from the network one by one and a new Zigbee network set up.

  1. Interrupt the mains voltage three times. The pause between each mains voltage interruption must be less than 2 seconds. See -> How to reset a NEXENTRO device to factory settings?
  2. Reset NEXENTRO actuators to factory settings via the “Prog.” button. For this purpose, press the “Prog.” button for 20 seconds, release it and press it again.

All existing lamps and devices from other manufacturers must also be removed from the Zigbee network. The procedure can be found in the instructions for these devices.

DALI

To which output do I connect the DALI lamps that are only dimmable?

DALI lamps where the colour temperature cannot be adjusted, i.e. which can only be dimmed, are connected to the output for DT8 lamps.

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